Privacy Policy
Payment, Cancellation, and Refund Policy
SAPAR GO
1. Payment Terms
Accepted payment methods: bank transfer, bank card in KZT (Kazakhstani tenge), cash in USD/EUR/KZT.
Currency conversion is based on the official exchange rate of the National Bank of the Republic of Kazakhstan (NBK) on the date of payment.
Advance payment: 20% of the tour price within 5 days after booking confirmation.
Final payment: 80% of the tour price no later than the start date of the tour.
A booking is considered confirmed only after the advance payment has been made.
2. Pricing
Prices are indicated in Kazakhstani tenge (KZT) and US dollars (USD).
Prices do not include taxes or bank fees.
All transfer and conversion fees are paid by the client.
The tour price is fixed at the time of booking, except in cases of changes in taxes or exchange rates.
3. Transfer Fees
All bank and payment system fees are paid by the client.
4. Mandatory Insurance
According to the legislation of the Republic of Kazakhstan, every tourist must have medical travel insurance.
Insurance is not included in the tour price.
Approximate cost: from 1 to 4 USD per day per person (depending on the insurance company and coverage).
5. Visas and Documents
The tourist is responsible for having a valid passport (minimum 6 months validity on the date of the tour) and visas (if required).
The agency may provide contacts of partner companies for visa processing but is not responsible for processing times or possible refusals.
6. Tour Program Changes
The organizer reserves the right to make changes to the tour program (hotel, transport, excursions) without reducing the overall quality of services.
7. Tourist Responsibility
Tourists must comply with the laws of the destination country, group rules, and safety regulations.
The agency is not responsible for fines, arrests, deportation, or loss of personal belongings.
8. Cancellation and Refund Policy
Cancellation by the agency:
100% refund within 5 business days if the tour is canceled by the organizer.
Cancellation by the company due to unforeseen circumstances:
Full refund or rescheduling to available dates.
Cancellation by the client:
Partial participation:
No refund for unused services in case of late arrival or early departure.
No-show:
No refund for failure to appear without notice.
Early termination by the company:
Refund for unused services is provided proportionally.
Exceptions:
Refunds for third-party services (flights, hotels, insurance, etc.) follow the rules of those providers.
Promotional rates:
Discounted tours are non-refundable (except where required by Kazakhstan law).
Refund method:
Refunds are issued only after written confirmation from the travel agent.
9. Force Majeure
Extraordinary and unavoidable circumstances: natural disasters, war, state of emergency, etc.
The agency is not responsible and refunds are not guaranteed, but efforts will be made to reschedule or partially compensate.
10. Transfer of Tour to Another Person
The client may transfer the tour to another person by notifying the agency in writing at least 7 days before the tour starts.
All terms and obligations are transferred to the new participant.
11. Confidentiality (Booking)
The agency guarantees confidentiality of clients’ personal data related to booking and payment.
13. Contacts
Email:
Phone/WhatsApp: +7 776 999 0035
Response time: within 3 business days.
1. Payment Terms
Accepted payment methods: bank transfer, bank card in KZT (Kazakhstani tenge), cash in USD/EUR/KZT.
Currency conversion is based on the official exchange rate of the National Bank of the Republic of Kazakhstan (NBK) on the date of payment.
Advance payment: 20% of the tour price within 5 days after booking confirmation.
Final payment: 80% of the tour price no later than the start date of the tour.
A booking is considered confirmed only after the advance payment has been made.
2. Pricing
Prices are indicated in Kazakhstani tenge (KZT) and US dollars (USD).
Prices do not include taxes or bank fees.
All transfer and conversion fees are paid by the client.
The tour price is fixed at the time of booking, except in cases of changes in taxes or exchange rates.
3. Transfer Fees
All bank and payment system fees are paid by the client.
4. Mandatory Insurance
According to the legislation of the Republic of Kazakhstan, every tourist must have medical travel insurance.
Insurance is not included in the tour price.
Approximate cost: from 1 to 4 USD per day per person (depending on the insurance company and coverage).
5. Visas and Documents
The tourist is responsible for having a valid passport (minimum 6 months validity on the date of the tour) and visas (if required).
The agency may provide contacts of partner companies for visa processing but is not responsible for processing times or possible refusals.
6. Tour Program Changes
The organizer reserves the right to make changes to the tour program (hotel, transport, excursions) without reducing the overall quality of services.
7. Tourist Responsibility
Tourists must comply with the laws of the destination country, group rules, and safety regulations.
The agency is not responsible for fines, arrests, deportation, or loss of personal belongings.
8. Cancellation and Refund Policy
Cancellation by the agency:
100% refund within 5 business days if the tour is canceled by the organizer.
Cancellation by the company due to unforeseen circumstances:
Full refund or rescheduling to available dates.
Cancellation by the client:
- 20 days or more before the tour:
- voucher (valid 12 months), or
- refund minus 10% of the tour cost
- Less than 20 days before the tour: advance payment is non-refundable
- Valid for 12 months from issue date
- Recalculated based on current prices at the time of rebooking
- Cannot be exchanged for cash
- death of tourist or close relative
- serious illness or life-threatening condition
- other emergencies with supporting documents
Partial participation:
No refund for unused services in case of late arrival or early departure.
No-show:
No refund for failure to appear without notice.
Early termination by the company:
Refund for unused services is provided proportionally.
Exceptions:
Refunds for third-party services (flights, hotels, insurance, etc.) follow the rules of those providers.
Promotional rates:
Discounted tours are non-refundable (except where required by Kazakhstan law).
Refund method:
- same payment method used
- always in KZT
- foreign currency payments are recalculated at NBK exchange rate on refund date
Refunds are issued only after written confirmation from the travel agent.
9. Force Majeure
Extraordinary and unavoidable circumstances: natural disasters, war, state of emergency, etc.
The agency is not responsible and refunds are not guaranteed, but efforts will be made to reschedule or partially compensate.
10. Transfer of Tour to Another Person
The client may transfer the tour to another person by notifying the agency in writing at least 7 days before the tour starts.
All terms and obligations are transferred to the new participant.
11. Confidentiality (Booking)
The agency guarantees confidentiality of clients’ personal data related to booking and payment.
13. Contacts
Email:
Phone/WhatsApp: +7 776 999 0035
Response time: within 3 business days.
Privacy Policy and Personal Data Processing
ZL Travel LLP
1. General Provisions
This Policy has been developed in accordance with the Law of the Republic of Kazakhstan
“On Personal Data and Their Protection.”
Use of the website Sapar Go or booking a tour implies the data subject’s consent to the processing of personal data.
The User Agreement of ZL Travel LLP is an integral part of this Policy.
2. Terms and Definitions
Data processing is carried out based on the principles of:
May include health information, dietary restrictions, and other data required for travel safety or insurance processing.
Such data is processed only with the explicit consent of the data subject and strictly for tour organization purposes.
5. Data of Minors
ZL Travel LLP does not collect data from individuals under 18 without consent from parents or legal guardians.
Responsibility for providing such data without permission lies with the person who provided it.
6. Transfer to Third Parties / Abroad
Personal data may be transferred to airlines, hotels, visa centers, consulates, courier services, internet providers, and other partners solely for the execution of the travel contract.
Cross-border transfer is permitted only for contract execution and in compliance with legislation.
7. Data Storage Localization
Databases of Kazakhstan citizens are stored within the Republic of Kazakhstan.
Website hosting https://www.sapargo-kz.kz/eng is provided via Tilda.kz (servers located in Kazakhstan).
8. Data Retention Period
Personal data is stored no longer than necessary for processing purposes.
After purposes are fulfilled, data is deleted or anonymized.
9. Cookies
The website may use cookies and other technologies for analytics and service improvement.
Users may restrict or disable cookies in browser settings, which may affect website functionality.
10. Withdrawal of Consent
The data subject may withdraw consent at any time.
Requests can be sent via email (sapargo.kzz@gmail.com) or postal mail.
After withdrawal, processing is terminated except in cases required by law.
11. Rights of the Data Subject
The data subject has the right to:
ZL Travel LLP applies legal, organizational, and technical measures to protect data:
Personal data is used exclusively for providing travel services.
It is not sold, exchanged, or shared for commercial purposes.
14. Liability
In case of violation of this Policy, ZL Travel LLP is liable under the laws of the Republic of Kazakhstan.
15. Policy Changes
The current version of the Policy is always available on Sapar Go
ZL Travel LLP reserves the right to modify the Policy unilaterally without prior notice to data subjects.
1. General Provisions
This Policy has been developed in accordance with the Law of the Republic of Kazakhstan
“On Personal Data and Their Protection.”
Use of the website Sapar Go or booking a tour implies the data subject’s consent to the processing of personal data.
The User Agreement of ZL Travel LLP is an integral part of this Policy.
2. Terms and Definitions
- Personal data
- Processing
- Storage
- Distribution
- Data subject
- Third parties
- IP address
Data processing is carried out based on the principles of:
- legality and fairness
- limitation of processing purposes
- proportionality and adequacy
- the subject has given consent
- required by law
- necessary for contract performance
- required to protect rights and interests
- required for mandatory disclosure
May include health information, dietary restrictions, and other data required for travel safety or insurance processing.
Such data is processed only with the explicit consent of the data subject and strictly for tour organization purposes.
5. Data of Minors
ZL Travel LLP does not collect data from individuals under 18 without consent from parents or legal guardians.
Responsibility for providing such data without permission lies with the person who provided it.
6. Transfer to Third Parties / Abroad
Personal data may be transferred to airlines, hotels, visa centers, consulates, courier services, internet providers, and other partners solely for the execution of the travel contract.
Cross-border transfer is permitted only for contract execution and in compliance with legislation.
7. Data Storage Localization
Databases of Kazakhstan citizens are stored within the Republic of Kazakhstan.
Website hosting https://www.sapargo-kz.kz/eng is provided via Tilda.kz (servers located in Kazakhstan).
8. Data Retention Period
Personal data is stored no longer than necessary for processing purposes.
After purposes are fulfilled, data is deleted or anonymized.
9. Cookies
The website may use cookies and other technologies for analytics and service improvement.
Users may restrict or disable cookies in browser settings, which may affect website functionality.
10. Withdrawal of Consent
The data subject may withdraw consent at any time.
Requests can be sent via email (sapargo.kzz@gmail.com) or postal mail.
After withdrawal, processing is terminated except in cases required by law.
11. Rights of the Data Subject
The data subject has the right to:
- confirm data processing
- receive information on purposes, legal basis, and storage periods
- know third parties receiving data
- correct, block, or delete inaccurate or unlawfully processed data
- withdraw consent
- legal protection, including compensation for damages
ZL Travel LLP applies legal, organizational, and technical measures to protect data:
- threat detection
- certified protection tools
- access control
- staff training
- system security monitoring
Personal data is used exclusively for providing travel services.
It is not sold, exchanged, or shared for commercial purposes.
14. Liability
In case of violation of this Policy, ZL Travel LLP is liable under the laws of the Republic of Kazakhstan.
15. Policy Changes
The current version of the Policy is always available on Sapar Go
ZL Travel LLP reserves the right to modify the Policy unilaterally without prior notice to data subjects.
Offer Agreement (Terms and Conditions)
1. LEGAL REGULATION
Article 395 of the Civil Code of the Republic of Kazakhstan – Offer
An offer is a proposal to enter into a contract addressed to one or several specific persons, if it is sufficiently definite and expresses the intention of the person making the proposal to consider themselves bound in case of acceptance.
The offer binds the person who made it from the moment it is received by the addressee.
An offer received by the addressee cannot be withdrawn during the acceptance period unless otherwise provided in the offer itself.
Advertising and other proposals addressed to an indefinite group of persons are considered invitations to make offers unless otherwise expressly stated.
An offer containing all essential terms of the contract and expressing the intention to conclude a contract on specified terms with anyone who responds is considered a public offer.
Article 396 of the Civil Code of the Republic of Kazakhstan – Acceptance
Acceptance is the response of the person to whom the offer is addressed, expressing agreement to it. Acceptance must be complete and unconditional.
Silence does not constitute acceptance unless otherwise provided by law or business customs.
Actions performed by the person receiving the offer within the acceptance period (payment, provision of services, etc.) are considered acceptance.
If a notice of withdrawal of acceptance is received earlier than or simultaneously with the acceptance, the acceptance is considered not received.
2. SUBJECT OF THE CONTRACT
This offer agreement between the Tour Operator (ZL Travel LLP) and the Client regulates the provision of tourism services.
The contract enters into force upon acceptance (payment/booking confirmation).
Routes, tour programs, and other materials published on Sapar Go are the intellectual property of the Tour Operator and may not be copied, distributed, or used commercially without written consent.
3. CONTRACT CONCLUSION PROCEDURE
The contract is considered concluded from the moment of payment/booking confirmation.
The Client undertakes to provide accurate information.
Acceptance includes consent to the processing of personal data.
4. PAYMENT PROCEDURE
The cost and payment terms are determined by the tariffs valid at the time of booking.
Payment is made according to the invoice issued by the Tour Operator, in accordance with the “Payment and Refund Policy.”
Online payments are processed via Maxpay (Visa/Mastercard, 3D Secure, SSL, PCI DSS).
Card data is not stored on the Tour Operator’s servers.
5. CANCELLATION OF SERVICES
The Client may cancel or modify the booking by written notice; refund terms apply.
The Tour Operator may cancel or modify services unilaterally in cases of force majeure or Client violations.
6. LIABILITY OF THE PARTIES
Each party is liable for improper fulfillment of obligations in accordance with the law and this agreement.
The Tour Operator is not responsible for actions of third parties (airlines, hotels, insurance companies, etc.).
The Client is responsible for compliance with laws, behavior rules, and safety regulations.
7. AMENDMENT AND TERMINATION
The contract may be amended or terminated by mutual agreement or in cases provided by law.
Material changes include deterioration of travel conditions, date changes, illness, visa refusal.
Non-payment or failure to provide documents is considered the Client’s fault.
The Client may unilaterally terminate the contract with compensation of damages.
Changes may be recorded electronically.
Early termination: notice at least 10 days prior and not less than 90 days before the tour date.
In case of termination due to Client fault, the Client compensates all losses, including lost profit.
8. CONSENT TO PERSONAL DATA PROCESSING
By accepting the contract, the Client agrees to the collection, processing, and transfer of personal data to the Tour Operator and partners.
Data includes: full name, IIN, date of birth, citizenship, passport details, address, phone number, email, etc.
Purposes: contract execution, accounting, legal protection.
The Client acknowledges the risk of data transmission over open channels and releases the Tour Operator from liability.
Consent may be withdrawn in writing 10 days in advance, but this may make contract execution impossible.
9. FORCE MAJEURE
Natural disasters, strikes, war, government decisions, pandemics, and other circumstances beyond control of the parties.
In such cases, obligations are suspended.
The Tour Operator is not responsible for delays or non-performance due to force majeure.
10. INTELLECTUAL PROPERTY
All materials on Sapar Go (texts, photos, videos, design, routes, programs) are the intellectual property of ZL Travel LLP.
Use, copying, or distribution without written permission is prohibited.
11. CLIENT OBLIGATIONS
Disputes are resolved through negotiations.
If no agreement is reached — in the courts of the Republic of Kazakhstan.
13. APPLICABLE LAW AND JURISDICTION
The contract is governed exclusively by the legislation of the Republic of Kazakhstan.
For foreign clients, all disputes are resolved in the courts of the Republic of Kazakhstan.
14. LANGUAGE PRIORITY
The contract may be published in Russian, English, and other languages.
In case of discrepancies, the Russian version prevails.
15. FINAL PROVISIONS
Notifications sent via email or other official channels are considered valid.
The contract enters into force upon acceptance.
All obligations and disputes are governed by the legislation of the Republic of Kazakhstan.
Article 395 of the Civil Code of the Republic of Kazakhstan – Offer
An offer is a proposal to enter into a contract addressed to one or several specific persons, if it is sufficiently definite and expresses the intention of the person making the proposal to consider themselves bound in case of acceptance.
The offer binds the person who made it from the moment it is received by the addressee.
An offer received by the addressee cannot be withdrawn during the acceptance period unless otherwise provided in the offer itself.
Advertising and other proposals addressed to an indefinite group of persons are considered invitations to make offers unless otherwise expressly stated.
An offer containing all essential terms of the contract and expressing the intention to conclude a contract on specified terms with anyone who responds is considered a public offer.
Article 396 of the Civil Code of the Republic of Kazakhstan – Acceptance
Acceptance is the response of the person to whom the offer is addressed, expressing agreement to it. Acceptance must be complete and unconditional.
Silence does not constitute acceptance unless otherwise provided by law or business customs.
Actions performed by the person receiving the offer within the acceptance period (payment, provision of services, etc.) are considered acceptance.
If a notice of withdrawal of acceptance is received earlier than or simultaneously with the acceptance, the acceptance is considered not received.
2. SUBJECT OF THE CONTRACT
This offer agreement between the Tour Operator (ZL Travel LLP) and the Client regulates the provision of tourism services.
The contract enters into force upon acceptance (payment/booking confirmation).
Routes, tour programs, and other materials published on Sapar Go are the intellectual property of the Tour Operator and may not be copied, distributed, or used commercially without written consent.
3. CONTRACT CONCLUSION PROCEDURE
The contract is considered concluded from the moment of payment/booking confirmation.
The Client undertakes to provide accurate information.
Acceptance includes consent to the processing of personal data.
4. PAYMENT PROCEDURE
The cost and payment terms are determined by the tariffs valid at the time of booking.
Payment is made according to the invoice issued by the Tour Operator, in accordance with the “Payment and Refund Policy.”
Online payments are processed via Maxpay (Visa/Mastercard, 3D Secure, SSL, PCI DSS).
Card data is not stored on the Tour Operator’s servers.
5. CANCELLATION OF SERVICES
The Client may cancel or modify the booking by written notice; refund terms apply.
The Tour Operator may cancel or modify services unilaterally in cases of force majeure or Client violations.
6. LIABILITY OF THE PARTIES
Each party is liable for improper fulfillment of obligations in accordance with the law and this agreement.
The Tour Operator is not responsible for actions of third parties (airlines, hotels, insurance companies, etc.).
The Client is responsible for compliance with laws, behavior rules, and safety regulations.
7. AMENDMENT AND TERMINATION
The contract may be amended or terminated by mutual agreement or in cases provided by law.
Material changes include deterioration of travel conditions, date changes, illness, visa refusal.
Non-payment or failure to provide documents is considered the Client’s fault.
The Client may unilaterally terminate the contract with compensation of damages.
Changes may be recorded electronically.
Early termination: notice at least 10 days prior and not less than 90 days before the tour date.
In case of termination due to Client fault, the Client compensates all losses, including lost profit.
8. CONSENT TO PERSONAL DATA PROCESSING
By accepting the contract, the Client agrees to the collection, processing, and transfer of personal data to the Tour Operator and partners.
Data includes: full name, IIN, date of birth, citizenship, passport details, address, phone number, email, etc.
Purposes: contract execution, accounting, legal protection.
The Client acknowledges the risk of data transmission over open channels and releases the Tour Operator from liability.
Consent may be withdrawn in writing 10 days in advance, but this may make contract execution impossible.
9. FORCE MAJEURE
Natural disasters, strikes, war, government decisions, pandemics, and other circumstances beyond control of the parties.
In such cases, obligations are suspended.
The Tour Operator is not responsible for delays or non-performance due to force majeure.
10. INTELLECTUAL PROPERTY
All materials on Sapar Go (texts, photos, videos, design, routes, programs) are the intellectual property of ZL Travel LLP.
Use, copying, or distribution without written permission is prohibited.
11. CLIENT OBLIGATIONS
- Provide accurate information
- Have valid travel documents (passport, visa, insurance)
- Comply with laws and rules of the destination country
- Follow guide/group leader instructions
- Do not transfer the tour to third parties without written notice at least 7 days before departure
Disputes are resolved through negotiations.
If no agreement is reached — in the courts of the Republic of Kazakhstan.
13. APPLICABLE LAW AND JURISDICTION
The contract is governed exclusively by the legislation of the Republic of Kazakhstan.
For foreign clients, all disputes are resolved in the courts of the Republic of Kazakhstan.
14. LANGUAGE PRIORITY
The contract may be published in Russian, English, and other languages.
In case of discrepancies, the Russian version prevails.
15. FINAL PROVISIONS
Notifications sent via email or other official channels are considered valid.
The contract enters into force upon acceptance.
All obligations and disputes are governed by the legislation of the Republic of Kazakhstan.
© 2026 ZL TRAVEL
+7 776 999 0035
sapargo.kzz@gmail.com
Republic of Kazakhstan, Aktau,
33rd microdistrict, house 3, office 15
sapargo.kzz@gmail.com
Republic of Kazakhstan, Aktau,
33rd microdistrict, house 3, office 15